System Administrator / Role
What is my role as an System Administrator?
As a System Administrator of a Refernet system, your role will be overseeing the running and configuring of your Refernet system and also the wellbeing of your users (Primary and standard User). Responsibilities to bear in mind when you are authenticated as an System Administrator will be:
GDPR
You will have full control over your own data as Data Controllers and you’ll need to make sure that you adhere to your entities GDPR framework. Refernet has functions built into it to make sure that you can align with your current GDPR requirements.
First line of support
Your users will turn to you for general support and question answering. Coupled with our excellent support team and this Knowledge Base, you will have most of this covered. Depending on your entity requirements, the way you use Refernet may vary from other Refernet systems, so there is no ‘one size fits all’ in regards to support. If you have any questions – please contact us.
Setting up your Agencies and Users
In order for youth use Refernet, you’ll need to populate it with Agencies and Users. We’ll guide you though this process and whilst it might appear daunting, setting up your Refernet system is very quick and easy.
Fine-tuning your System Preferences
Refernet caters for a large cross-section of sectors and we can accomplish this by giving System Administrators the ability to turn on and off features, plus the ability to configure their System Preferences so that the system is tailored to a specific way of functioning.
System overview
System Administrators get access to statistics as a whole (ie: System-wide referral throughput), however no sensitive referral data can be seen by a System Administrator – only Agencies that are directly involved with a referral can see the data contained within a referral.
System Administrator | Primary User | User |
|
Add, edit & disable Agencies | Yes | ||
Edit own Agency details | Yes | Yes | |
Add, edit & disable Users | Yes | ||
Add, edit & disable own Agency Users | Yes | ||
Manage System Preferences | Yes | ||
Manage exclusions | Yes | ||
Purge referrals | Yes | ||
Manage regions* | Yes | ||
View all regions reports & activity* | Yes | ||
View own region reports & activity* | Yes | ||
View Agency activity | Yes | Yes |
|
Manage & make referrals | Yes | Yes |
|
Manage Public homepage | Yes | Yes | |
Export data | Yes | Yes |
*only if this feature is enabled